Posted by: Mudassir Ali | May 26, 2010

Call Accounting & Reporting Software for CME and the UC500

Call Accounting & Reporting Software for CME and the UC500

Call Accounting/CDR are available with the UC500, based on existing CME feature.
CME GUI has a call history report, not very feature rich but will tell you calls though the system.

Today customer has a number of choice choices;

1) Use a External FTP server or store on flash memory* (Easy and Reliable implementation)
You can configure the UC500 / CME to store CDR’s on the UC500 in a CSV file.
This CSV file can the be uploaded of the box using FTP and manipulated as required

* writing data to flash is not recommended since UC520 flash is only 128M and is near full at this point

Setup & Configuration Guide

2) Use a External Syslog Server (Easy Implementation)
You can deploy a separate Syslog server/PC to collect the CDR Records.
You can monitor call activity information through syslog messages and call detail records (CDR).
Setup & Configuration Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076106


3)
Use a External Radius Server (Advanced Implementation)
You can deploy a separate Radius server/PC to collect the CDR Records.
These records could then be exported to Excel or some database application and create/run reports for their use:
Setup & Configuration Guide
Sample Configuration
/DOC-2171

4) Use a 3rd party billing tool that integrates with Cisco e.g.

http://www.ipcelerate.com/

StoneVoice (http://www.stonevoice.com/Howtobuy/Partners/tabid/779/Default.aspx) – Officially supported on UC500

ISI – (http://www.isi-info.com/solutions/solutions_smb.htm)

CAAB/TSA (www.caab.net) – Australian Company

Calltrak (http://www.calltrak.com.au/) – Australian Company

Veramark Call Accounting Software, VeraSMART (http://www.cisco.com/go/sbcsapps)

Other Reports Account/Reporting (Subsets of calls)

1) Use CUE historial reporting

Note: Only calls that go to CUE (e.g the Auto Attendant) will be reported on.

/DOC-9651

2) Use BACD reporting

Note: Only calls that go thru BACD (e.g the Call Queueing) will be reported on.

Basic Setup Guide

Setup & Configuration Guide

Excel Macro for Reporting – Download (cisco.com ID required )

Attachments:

Call Accounting Overview.pdf (1.3 MB)

 Call Accounting Sample Configuration.ppt (3.0 MB)

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