Posted by: Mudassir Ali | June 3, 2010

How to configure Mobile Connect in Cisco Unified Communications Manager 7.x in 5 easy steps

Mobile Connect will allow users to receive an outside call on their desktop or mobile phone, they can also move back from a mobile phone to their desktop phone, also while in a mobile connect call they can use the mid-call enterprise features offered by Cisco Unified Communications Manager.

In few words a user can utilize mobile connect in the following scenarios

-An office User is currently on a call and it wants to go and get a cup of coffee, the user can simply press the mobility soft key and have the call move to one of their pre-configured destinations numbers (for example their mobile phone), when the user has come back to their office all they have to do is hang up their cell phone

-Let’s assume that Office user is walking to his office, John Doe is calling the office user and the office user Cisco IP Phone it’s ringing, since this office user have mobile connect enable and configured, the office user mobile phone will also ring, while walking to his office, Office user pick up his mobile phone and the call is connected to John Doe, now let’s assume that office user have made it to his office and now it wants to talk to John Doe on his Cisco IP Phone, all office user have to do is just simply hang up his mobile phone and resume the call on his Cisco IP Phone.

Things to know:

Mobile Connect features are not supported for T1 CAS, FXO, FXS and BRI

Mobile Connect users can enable or disable mobile connect from their Cisco IP Phone.

Before implementing this feature consider DLU’s consumption

Depending on the Cellular carrier Answer too Soon/Late timers will need to be adjusted accordingly

If unity is configured calls sent to the user mobile phone that go unanswered will be answer by Unity, please test this feature with multiple cell phone carriers before rolling out this great feature in your cluster, you will want to avoid calls to be answered by the user cell phone voicemail, instead you want the unanswered calls to be answered by Unity, if unity is configured.

Hardware and Software used:

Cisco Unified Communications Manager 7

Cisco IP Phone 7961

Cisco ISR 2811 acting as a CUBE configured as an H323 Gateway in UCM

SIP Trunk to the PSTN via vitality

Cell Phone Carrier Verizon and Sprint PCS

Step 1.- End User configuration, Enabling Mobility

Go to the Cisco Unified Communications Manager Administration page

Select User Management

Select End User

Click ADD NEW and proceed to create an End User, for the purposes of this document I will be creating user named mobilityuser

You may create the end user as usual with the exception that you must check the enable mobility check box and select SAVE, great you have just created an End user with the mobility feature enabled


Step 2.-Creating a mobility SoftKey template

Go to the Cisco Unified Communications Manager Administration page

Select Device

Select Device Settings

Select Softkey Template

Select ADD New

The system will ask you as to what sofktey template to be used as your new template to be based on, I will select for the purposes of this document the “Standard User” template then select Copy, here you will need to change the name of the Standard User Softkey Template for something that is appropriate, in my case I will change the name to Mobility_SK, select SAVE.

-Click the GO button that have the related link option “Configure Softkey Layout”


-Add the following options to the following states:

*On Hook Mobility

*Connected Mobility

Step 3.-Proceed to build a phone

Go to the Cisco Unified Communications Manager Administration page

Select Device

Select Phone

Select ADD NEW (in my case I will be building and configuring a Cisco 7961 using SIP as a protocol, you can configure your phone with SCCP protocol if you like)

Select the appropriate settings for your phone such as Device pool, CSS, MRGL’s, device security profile, location, etc although you need to select the newly configured mobility SoftKey Template and select the newly created end user as the Owner User ID and Click the SAVE button


Proceed to set up a DN for this phone and configure things like a Partition, Calling Search Space, Voice mail profile if any, then Select and click the SAVE Button

Step 4.-Configure a Remote Destination Profile

Go to the Cisco Unified Communications Manager Administration page

Select Device Settings

Select Remote Destination Profile

Select and Click the Add New button


Configure the following settings

Name: mobilityuser_RDP

Description: Mobilityuser Remote Destination Profile

User ID: your mobility user

Device Pool: an appropriate device pool

Calling Search Space: an appropriate CSS

User Hold Audio Source: your option of preference

Network Hold MOH Audio Source: your option of preference

Privacy: off

Rerouting Calling Search: preferably a CSS that have access to the pstn *although I will suggest you to configure an special CSS for mobility to avoid fraud

Calling Party Transformation CSS: none

Leave all the rest as default

Select Save

Proceed to a new DN by clicking on the Line[1] – Add a new DN link

For this example I have created DN 0621, and it’s the same DN that I am using in the Cisco 7961 IP Phone that I created above, so by entering the DN and selecting the a partition it should auto populate

-Click Save


Step 5.- Create a new Remote Destination

Go to the Cisco Unified Communications Manager Administration page

Select Device

Select Remote Destination

Click the Add New button

Enter the following Settings


Name: mobilityuser_mobilephone

Destination Number: 9+mobile phone number (please refer to your dialplan)

Answer too Soon Timer: leave as default

Answer too Late Timer: leave as default

Delay Before Ringing Timer: leave as default

Remote Destination Profile:[select the newly created remote destination profile]

Select the mobile phone check box

Click Save

Next select the Line association check box and click Save

You may need to reset the phone that is associated with the mobile connect user

Your user is now ready to begin using the mobile connect feature

While connected on a call the user will need to press the mobility softkey select

Send call to Mobile Phone and the call will sent to his/her mobile phone, to reverse back to his/her Cisco IP phone he/she will need to simply hang up their mobile phone


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