Posted by: Mudassir Ali | February 10, 2011

Cisco UCCX Tools and Resources

Cisco UCCX Tools and Resources

Resources – TOOLS

•Answer File Generator

http://www.cisco.com/web/cuc_afg/index.html

•Cisco Unified Communications Compatibility Tool

http://tools.cisco.com/ITDIT/vtgsca/VTGServlet

•Cisco Unified Communications Sizing Tool –can be used for UCCX

http://tools.cisco.com/cucst

•ACE Lab Documentation (UCCX Migration Lab)

https://www.myciscocommunity.com/docs/DOC-20460

•Data Migration Tool (DMT)

http://www.cisco.com/web/software/282467017/23664/UCCX_DataMigrationTool_Guide_405x-701.pdf

Link to DMT

•Pre-Upgrade Tool (PUT)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx802ug.pdf

Link to PUT

Resources – Information Gathering

•UCCX Landing page on CCO

http://www.cisco.com/go/uccx

•Partner Collaboration Community

http://www.cisco.com/go/collaborationchannels

•UCCX Group in Partner Collaboration Community

https://www.myciscocommunity.com/groups/unified-contact-center-express

•All Aboard the Express III –hold the dates document

https://www.myciscocommunity.com/docs/DOC-20395

•UCCX 8.5 TOI(Transfer of Information)

https://www.myciscocommunity.com/docs/DOC-19468

•All Aboard the Express II

https://www.myciscocommunity.com/docs/DOC-18415

•Steps to Success

http://www.cisco.com/go/stepstosuccess

•Social Miner TOI

https://www.myciscocommunity.com/docs/DOC-18916

•Solutions Expert

Http://www.cisco.com/go/sx

•UCCX Ordering Guide

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_how_to_order.html

•UCCX Data Sheets

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_data_sheets_list.html

•UCon UCS

http://www.cisco.com/go/ucvirtualized

•SRND(Solutions Reference Network Design)

http://www.cisco.com/go/srnd

•Cisco Unified Contact Center Express (Cisco Unified CCX) Hardware and Software Compatibility Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

•CCX 8.0 Appliance Deep Dive recorded Webinar

https://cisco.webex.com/ciscosales/lsr.php?AT=pb&SP=EC&rID=40339487&rKey=fcd7c89f4abff0cb

•CCX 8.0 HAoWANDeep Dive recorded Webinar

https://cisco.webex.com/ciscosales/lsr.php?AT=pb&SP=EC&rID=40544452&rKey=93d2827cd7d6108e

•UCCX 8.0 TOI

https://www.myciscocommunity.com/docs/DOC-14200

•UCCX Licensing & Ordering

https://www.myciscocommunity.com/docs/DOC-19367

•Training Current and Future under the Field Training Organization

CUEAC(Cisco Unified Enterprise Attendant Console)

CUP (Cisco Unified Presence)

UCon UCS B-Series

UCon UCS C-Series

Unity / Unity Connection Hot Mode (COBRAS)

•CventTraining Calendar

http://guest.cvent.com/d/5dq2j3/6T

VoE – UCCX Migration.pdf

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Responses

  1. I cannot believe what a wonderful job you have done. I am building a new team and mentoring them and this website is going to do wonders for them. I went through some of your blogs and you have articulated technology very nicely.

    Thank you so much for doing something which most people find it so hard. All the best in whatever you do. God bless!!

    Rathish


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