Posted by: Mudassir Ali | April 5, 2011

Cisco Unity Express : Cisco Messaging Products: Feature Comparison

Cisco Unity Express 

Cisco Messaging Products: Feature Comparison

Hierarchical Navigation
Table 1. Updated November 16, 2010

  Cisco Unity Express 8.5 Cisco Unity Connection 8.5 Cisco Unity 8.0
Target Customers Distributed Enterprise

Branch Office
SMB

Enterprise
Commercial
SMB
Enterprise
Commercial
Platform Router Server Server
Maximum capacity (Ports/Sessions) 32 250 ports on single server or 500 ports on active/active cluster pair 200 per server (multiple servers supported)
Maximum capacity (Mailboxes) 500 20,000 per server (multiple servers or server pairs supported) 15,000 per server (multiple servers supported)
Total networked users 500,000 100,000 250,000
Intuitive Telephone User Interface
Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message) X X X
Reverse, pause, or fast forward message X X X
Control volume, speed during playback   X X
Pause or resume during message recording   X X
Address message to multiple recipients X X X
Remove introductions to forwarded messages     X
Search for messages by name, caller ID, phone number, extension   X X
Regular, urgent, and private messages X X VM, UM-E
Secure messages   X X
Future delivery X X X
Return receipt   X X
Live record X X X
Live reply (Internal and external callers) X X X
Address message by extension or by name X X X
Message delivery to non-subscribers or subscribers at non-office telephone numbers X X X
Forward fax to any fax machine X X X
Access meetings in Cisco Unified MeetingPlace and Unified MeetingPlace Express   X  
Access appointments in your Microsoft Outlook calendar   X  
Set preferences per device (such as speed, volume, conversation type, PIN requirement)   X  
Edit alternate contact numbers from the TUI   X  
Desktop Message Access*
Single inbox and message store   UM-C X
Play, save and delete voice mail IMAP, Inbox UM-C, IMAP, IMAP -O, IMAP-N, Inbox UM, IMAP, IMAP-O, Inbox
Reply, forward, record voice mail Inbox UM-C, IMAP, IMAP -O, IMAP-N, Inbox UM, IMAP-O, Inbox
Message Waiting Indicator synchronization IMAP UM-C, IMAP, IMAP -O, IMAP-N, Inbox UM, IMAP, IMAP-O, Inbox
Embedded DVR-style interface to play, pause, rewind, fast forward Inbox UM-C, IMAP-O, IMAP-N, Inbox UM, IMAP-O, Inbox
Generic media player to play, pause, rewind, fast forward X X X
Respond to voice mail with email   X UM
Apply inbox rules to voice and fax mail   IMAP X
Access voice mail via Cisco Unified Personal Communicator   IMAP IMAP
Access voice mail via IBM Lotus Sametime   IMAP IMAP
Access voice mail via Cisco Unified Communications Integration for Microsoft Office Communicator and Lync   IMAP IMAP
Access voice mail via Cisco Unified Communications Integration for Cisco WebEx Connect   IMAP IMAP
RSS inbox reader   X  
End User Features
Personal web administration via Cisco Personal Communications Assistant X X X
Full or brief TUI menus X X X
Change prompt and message playback speed   X X
Address/record or record/address message   X X
Record multiple personal greetings 8 greetings 7 greetings 5 greetings
Holiday schedule and greeting X X  
Alternate greeting – expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone X X X
Record separate sets of greetings in different languages   X  
Message notification – SMTP text, pager, phone destinations, SMS X X X
Cascade message notifications X X X
Announce/don’t announce message counts (total, saved, new) X X X
Announce/don’t announce transferred call   X X
Send callers to call, directory, or interview handlers X X X
Select order of message receipt (LIFO/FIFO, type) via GUI VoiceView Express, Inbox X X
RIM Blackberry support   Via Cisco Unified Mobile Communicator X
Nokia Symbian support   Via Cisco Unified Mobile Communicator Via Cisco Unified Mobile Communicator
Apple iPhone support   Via Cisco Mobile and Cisco Unified Mobile Communicator Via Cisco Unified Mobile Communicator
Palm Treo support     X
Message monitor (live call screening)     X
Interrupted Session Recovery   X X
Alternate extensions X X X
Private distribution lists X X X
Include non-subscribers in distribution lists X    
PIN-less login to voice mailbox X X Via trusted alternate extension
Address messages to frequently used names   X  
Customizable subject lines (for visual voicemail)   X  
Voice message store and forward (to external mailbox)   X  
Create folders within a mailbox for inbox, deleted items, sent items, and draft items   X  
Announce if message has been sent to multiple recipients   X  
Listen to names of all recipients of a message   X  
Speech-to-Text: Read text-based voicemail transcripts in e-mail (Cisco SpeechView feature)   X  
Call Transfer Features
Route incoming calls by caller ID   X  
Route incoming calls by time of day X X  
Route incoming calls by calendar (free/busy on Exchange)   X  
Simple transfer and screening   X X
Subscriber zero-out X    
Transfer to alternate contact number   Up to 12 numbers X
Disable transfer prompts   X  
Call transfer rules using Cisco Unified Mobility Deploy w/Cisco Unified Mobility Deploy w/Cisco Unified Mobility Deploy w/Cisco Unified Mobility
Speech Recognition Interface (ASR)**
Voice dial directory, personal contacts   X Subscriber Address Menu Only
Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)   X X
Pause, resume, speed up, slow down, skip ahead, skip back commands   X  
Edit and manage personal greetings   X  
Speech access to meetings in Cisco Unified MeetingPlace, Unified MeetingPlace Express, and Outlook   X  
Allow users to speak voicemail passwords   X  
Allow users to speak time and dates   X  
Toggle between speech recognition and touch-tone conversations   X  
Speech-Enabled Automated Attendant (Speech Connect Feature)
Dial by saying the name of person or department you want to contact   X X
Hear the contact’s name in their own recorded voice   X X
Configure as a speed dial on the phone   X X
Support up to 100,000 names in the speech directory   X X
Partition support (limit the directory search scope to a certain population of employees)   X  
Deploy on the voice messaging server   X Separate Server Required
Email access via Text-To-Speech
Play, repeat, save messages   X X
Process messages (delete, save as new, reply, forward, skip, hear day or time stamp)     X
List and play supported message attachments   X  
IP Phone Services
Visual Voicemail for Unified IP Phones (VoiceView Express for Cisco Unity Express) X X X
Manage messages X X X
Manage mailbox settings X    
Icon representation of urgent messages X X X
Display user’s message store capacity percentage X    
Sort messages by caller, date, type, priority X X X
Search messages by caller, sender, date, CLID, priority   X X
Time card management application X    
Fax
T.37 inbound & outbound simple fax X   X
Cisco Fax Server X X X
Third-party fax server     X
Single phone number for voice calls and fax transmissions X X  
Localizations
English (US-ENU) X X X
TTD/TTY   X X
Languages supported (see individual solution guides for details) 22 27 28
Enterprise deployment
System networking X X X
Advanced Cisco Unity Connection to Cisco Unity networking   X X
Multiple Sites X X X
VPIM X X X
AMIS     X
Cisco Unity Bridge     X
Redundancy   X X
Survivable Remote Site Voicemail deployment at the branch   X  
Search space and partition support   X  
Support on virtual server   X X
Telephony environments
Cisco Unified Communications Manager X X X
Cisco Unified Communications Manager Express X X X
Cisco Unified Communications Manager Session Management Edition   X  
Cisco Unified SIP Proxy   X X
Legacy PBX via PBX IP Media Gateway (PIMG)   X X
Multiple Simultaneous Integrations   X X
Serial Integrations (via PIMG)   X X
Analog Integrations (via PIMG)   X X
QSIG-enabled PBX integration via Cisco Integrated Services Router (ISR)   X X
QSIG-enabled PBX integration via Cisco Unified Communications Manager   X X
Security Features
Cisco Security Agent   X X
Password and PIN policy options X X X
Call-restriction tables – prevent toll fraud X X X
Secure, private messaging X X X (with encryption)
Secure delete   X  
Security event logging X X X
User PIN reset X X X
Message archiving utilities   X X
Message aging policies for group or per-user X X X (group only)
Support HTTPS for secure web access X X X
Secure Signaling and Media   X X
RSA Secure-ID 2-factor one-time PIN authentication interface     X
Secured Hash Algorithm for PIN and web password SHA-1 SHA-1
MD-5
SHA-1
MD-5
Interactive Voice Response
Database integration (Oracle 10g, Sybase 15.0, IBM DB2 v9.1, MSDE, and MsSQL 2000) X    
IVR Web application development X    
HTTP Support X    
Create Automated Attendant scripts through GUI X    
Outbound email and fax notification X    
Historical and real-time reporting on IVR X    
Administration
Admin interface Web & CLI Web & CLI Web
Bulk administrative update tool   X  
Password synchronization with Cisco Unified Communications Manager Express X    
Installation < 30 min <1 hour Approx 4 hours
Post-installation autoconfiguration X    
Factory default source configuration file X    
Reports X X X
Representational State Transfer (REST)-based application programming interfaces (APIs) for end users, provisioning, messaging, telephony, and notification X X  
System Broadcast X X X
Simple Network Management Protocol (SNMP) support X X X
Message handling actions (determines how specific types of messages are handled)   X  
Auto-Attendant unlimited levels X X X
Directory, call, interview handlers   X X
Dispatch messaging   X  
Alternate TUI Key Mappings   X X
Custom Key Mapping   X X
Hospitality integration     X
Share subscriber licenses among networked servers (license pooling)     X
Scheduled online backup (one-time and recurring), including notification X    
Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder   X  
Application and database audit logging   X  
IPv6 support   X  

* Desktop Messaging Abbreviations

VM = Voice Messaging

IM = Integrated Messaging

UM = Unified Messaging with Single (Microsoft Exchange or IBM Lotus Domino) Message Store

UM-E = UM with Single Exchange Message Store

UM-D = UM with Single Domino Message Store

UM-C = UM with Exchange and Single Cisco Unity Connection Message Store

IMAP = Access to voice mails via IMAP Client

IMAP-O = Access to voice mails via IMAP Client, using VMO (ViewMail for Microsoft Outlook plug-in)

IMAP-N = Access to voice mails via IMAP Client, using VMN (ViewMail for IBM Lotus Notes plug-in)

Inbox = Cisco Unity Inbox – browser based


** US English Only


Cisco Unity Details: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/index.html.

Cisco Unity Connection Details: http://www.cisco.com/en/US/partner/products/ps6509/index.html.

Cisco Unity Express Details: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/index.html.

 

 
 
 
 

 

 
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Categories

%d bloggers like this: