Posted by: Mudassir Ali | May 18, 2011

Contact Center Trainings and Presentations

UCCX 8.0 Partner TOI

Presentations PPT: https://communities.cisco.com/servlet/JiveServlet/downloadBody/14229-102-1-24289/UCCX-8.0.1-TOI-PPT.zip (12.2 MB)

Contact Center Trainings and Presentations

TOI Webinar Presentations & Recordings

TOI Webinar

Presentation

Recording

March 2, 2010

Day 1 Presentation

WebEx

March 3, 2010

Day 2 Presentation

WebEx

March 9, 2010

Day 1 Presentation

WebEx

March 10, 2010

Day 2 Presentation

WebEx

Overview of Dactyl

#

MODULE

DOCUMENTS

VIDEOS

1

Differences between UCCX 7.0 and UCCX 8.0 releases

UCCX 7.0 vs. UCCX 8.0

Dactyl High Level Overview (14 mins)

Install, Upgrade and Backup

#

MODULE

DOCUMENTS

VIDEOS

1

Dactyl 8.0(1) Installation

Fresh Install

Fresh Install (15 mins)

2

Dactyl 8.0(1) HA Installation

Fresh Install – HA

HA Install (11 mins)

3

Dactyl 8.0(1) W1 Upgrades

Windows-to-Linux Upgrade

Windows To Linux Upgrade (16 mins)

4

Dactyl 8.0(1) L2 Upgrade

Linux-to-Linux Upgrade

L2 Upgrade (6 mins)

5

Dactyl 8.0(1) L1 Upgrade support /ES Patching

Linux-to-Linux Upgrade

L2 Upgrade (6 mins)

6

Dactyl 8.0(1) DRF Backup/Restore

Disaster Recovery System

Unified CCX 8.0 DRS (23 mins)

7

Virtualization

Virtualization Support

UCCX Virtualization (3 mins)

Features and Functionality

#

MODULE

DOCUMENTS

VIDEOS

1

Dactyl 8.0(1) AppAdmin

AppAdmin Changes

Unified CCX 8.0 Appadmin (13 mins)

2

Dactyl 8.0(1) Localization Enhancements

Localization Enhancements

3

Dactyl 8.0(1) Licensing Enhancements

Licensing Enhancements

Unified CCX 8.0 Licensing (9 mins)

4

Dactyl 8.0(1) RT/RT-Lite support

Real-time Reporting
RT Phone Support OverviewRT-Lite Direct Transfer Ax LinesRT-Lite Simple Join and Join-Ax LinesRT-Lite Swap and CancelRT-Lite Historical Report

RT Phone Support Overview (12 mins)
RT-Lite Direct Transfer Ax Line (11 mins) RT Simple Join and Join-Ax Line (21 mins)
RT-Lite Swap and Cancel (17 mins)

RT-Lite Historical Report (17 mins)

5

Dactyl 8.0(1) Editor Enhancements

Editor Enhancements

Editor Video (5 mins)

6

Dactyl 8.0(1) Database Enhancements

Database and EDBS Enhancements

7

Dactyl 8.0(1) EDBS Enhancements

Database and EDBS Enhancements

EDBS (8 mins)

8

Dactyl 8.0(1) HAoWAN support

HA over WAN

HAoWAN (22 mins)

9

Outbound Subsystem Enhancements in UCCX 8.0(1)

Outbound Enhancements

10

Dactyl 8.0(1) Wallboard Support

Wallboard Support

Wallboard Support (4 mins)

11

Dactyl 8.0(1) HRC Enhancements and Troubleshooting

Historical Reporting Client

HRC (14 mins)

12

Dactyl 8.0(1) Security Improvements and Troubleshooting

Security

Security (15 mins)

13

Dactyl 8.0(1) Calabrio Enhancements & Limitations

Desktop Client Enhancements

Configurable Answer Drop Button Feature (1 min)
CSD MTS Citrix support Feature (1 min)
PhoneBook search Nonmodal Feature (2 mins)
Independent Client Configuration Feature (3 mins)

CAD-Integrated CDA (7 mins)

CAD-Client Configuration (9 mins)

14

Dactyl 8.0(1) Reporting Server Support

CMS and Reporting Server

CMS and Reporting Server (4 mins)

15

Dactyl 8.0(1) Cisco Mobile Supervisor for Apple iPhone Support

CMS and Reporting Server

CMS and Reporting Server (4 mins)

16

Changes in UCCX 8.0 to support ICM/Parent-child Integration

IVR-ICM Integration

Covered in Overview of Dactyl VoD

Serviceability and Maintainability

#

MODULE

DOCUMENTS

VIDEOS

1

Dactyl 8.0(1) CET

Config Editor Tool

CET (8 mins)

2

Dactyl 8.0(1) CLI support

Command Line Interface Support

CLI (17 mins)

3

Dactyl 8.0(1) IP-Address/Hostname modification support

The 8.0(1) admin guide has the detailed steps captured.

IP-HostName-change-SA (10 mins)
IP-Addr-change-HA (14 mins)
PostOperations-and-Troubleshooting (14 mins)

4

Dactyl 8.0(1) LogProfiles and Collection

Log Profiles Support

Log Profile VoD – Part I (9 mins)
Log Profile VoD – Part II (9 mins)

5

Dactyl 8.0(1) RTMT

Real Time Monitoring Tool Features

RTMT-Introduction (5 mins)
RTMT-Performance Monitoring (4 mins)

RTMT-Perfmon Counters (10 mins)
RTMT-Performance LogViewer (4 mins)
RTMT-Alerts (6 mins)
RTMT-TraceCollection 1 (8 mins)

RTMT-TraceCollection 2 (9 mins)

RTMT-Syslog-and-TraceSetting (5 mins)

6

Dactyl 8.0(1) Serviceability

Serviceability Enhancements

Serviceability Introduction (3 mins)

Serviceability- TS (5 mins)

Serviceability-SNMP (11 mins)

Serviceability-Tools (6 mins)

Serviceability-Alarms & Traces (11 mins)

7

Dactyl 8.0(1) Analysis Manager – TCO, SCT

Analysis Manager

AnalysisManager – I (10 mins)
AnalysisManager – II (12 mins)

8

Unified CCX Performance Monitoring, trouble-shooting and Best Practices

Performance and Best Practices
Debugging Java Related Performance Issues

PerformanceNbestPractices – I (13 mins)PerformanceNbestPractices – II (15 mins)

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Responses

  1. WOW Thx can you provide *.ppt or *.pdf aboute how to create and edit *.aef script in UCCX thx man i really need it

  2. Please check the video link most of them is deleted!!!!!

  3. i am wrong i am sorry video links are valid


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