Posted by: Mudassir Ali | June 2, 2011

Cisco Unified Customer Voice Portal (CVP)

Cisco Unified Customer Voice Portal (CVP)

Reduce Costs, Queue Calls at the Network EdgeView Demo (Flash)
Learn how Cisco Unified Customer Voice Portal moves calls through your network.

Intelligent Voice Self-ServiceView Demo (Flash)
Cisco Unified Customer Voice Portal enables customers to efficiently retrieve information from the call center.

Cisco Technology Developer Program
Developers with custom applications or services that work with Cisco Unified Customer Voice Portal can join the Cisco Technology Developer Program.

CVP Sizing Tool (Attached )

Cisco Unified Customer Voice Portal Sizing Tool

CVP Solution Matrix

Product Version Product Version
UC Components CVP CVP 8.0 – Anacapa Content Switch CSS WebNS 8.20
ICM 7.5, 8.0 ACE 3.2.1
Support Tools 2.4 Security CSA 6.0.1
UCCM 6.1.3, 7.1, 8.0 OS Win2K3 SP2, CCBU Win2K3 R2 OEM
CUOM 8.0
CTI OS Desktop 7.5, 8.0 Virus Scan McAfee VirusScan Enterprise 8.7i
Cisco Agent Desktop 7.5, 8.0 Symantec AntiVirus Corp Edition 10.0+
CUIS 8.0 Trend Micro ServerProtect for NT 5.7
Analysis Mgr 8.0 Vmware ESX 4.0
Gateway 37xx 12.4(15)T, 12.4(18c) Web Browser Internet Explorer IE 6.0 SP1, IE 7.0, IE 8.0
28xx, 29xx 15.0.1(M), 15.1(1)T FireFox FF2, FF3
38xx, 39xx Database IBM Informix Dynamic Server 10.00.xC9
5350XM Web Server Websphere (WAS) v6.1 32 bits
5400XM Tomcat v5.5.27
Gatekeeper 37xx 12.4(15)T, 12.4(18c) Java JRE 1.5 and 1.6 (except Studio)
28xx 12.4(25m), 12.4(pi12) Remote Admin Symantec pcANYWHERE 12.5
ASR/TTS Legacy Scansoft RealVNC 4.1
Nuance SWMS 3.1.17 Windows Terminal Services Server admin only
Nuance OSR 3.0.16 Proxy Server CUPS 7.x, 8.0(1)
Nuance RealSpeak 4.0.12 CUSP 1.1.4
Legacy Nuance Radvision Video iContact 2.0.0.0.27
Nuance MRCP 1.0.0 Service Pack 12 Interactive Video Platform 2.0.2.0.5
Nuance ASR 8.5 SP070930 (SP#8) MSP 3.2.0.0.86
Nuance Vocalizer 5.0 Scopia 3G Gateway 3.1.1.0
Nuance Quantum Video Endpoints CUVA 2.1.2
Nuance NSS 5.0.4 Telepresence CTS1000, CTS3000
Nuance Recognizer 9.0.5 Hard Phone 7962, 7965, 7975, RT
Nuance RealSpeak 4.5.0, 5.0 Soft Phone CUPC 7.0.2

VXML Gateway CPU Capacity for 15.1.1T

Platform VXML Only VXML+PSTN
DTMF ASR DTMF ASR
1861 5 3 4 2
2801 7 4 5 3
2811 30 20 23 15
2821 48 32 36 25
2851 60 40 45 30
3825 130 85 102 68
3845 160 105 125 83
5000XM 200 135 155 104
2901 12 8 9 6
2911 60 40 47 31
2921 90 60 71 48
2951 120 80 95 64
3925 240 160 190 127
3945 340 228 270 180
3925E 700 470 570 375
3945E 850 570 680 450

Improved SIP capabilities Summary

Feature H.323 SIP
Take back and transfer (TNT) or *8 transfers
Hookflash and wink
Two B Channel Transfers (TBCT)
Refer transfers √Supported for PSTN originated calls only.
Post Call Survey
SendToOriginator
SigDigits
UUI passing / GTD manipulation
Location Based CAC √7.5 – limited (IP originated calls only) √new 8.0 mechanism: full (TDM + IP originated)
Courtesy callback X
Passing SIP Headers N/A
Local SRV N/A
Proxy / Dynamic Routing √Using H.323 RAI via GK
RFC 2833
KPML h245-alphanumeric is the H.323 equivalent of SIP KPML
Static routes X
Variable RNA timeout
Basic video X
Full Video X

Supported Upgrade path

Resources & Additional Information

CVP Information on Cisco.com – www.cisco.com/go/cvp (be sure to login using the link at the upper right of the page to see additional content)

Internal Cisco page on CVP– http://wwwin.cisco.com/voice/products/customercontact/cvp/#tab=0

CVP Information on Partner Central – www.cisco.com/web/partners/sell/technology/ipc/integrated-solutions/customer_contact_center.html

CVP Training – http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html

CVP ATP Program – http://www.cisco.com/web/partners/pr11/atp/cust_voice_portal/index.html

Customer Contact Partner Community – https://www.myciscocommunity.com/community/partner/collaboration/contactcenter/atp

CVP RFP response information (Cisco internal)- http://wwwin.cisco.com/WWSales/wwops/wwse/proposalexperts/selfserve/collaboration_voice-uc_ec.shtml

http://ccbu.cisco.com/display/CCRFP/Cisco+Unified+Contact+Center+Enterprise+and+CVP+Template

CIS Team Wiki (Cisco internal); scroll down the page and click on the “Our Customers” tab to see a list of customers- http://zed.cisco.com/confluence/display/CIST/Home

Customer References (Cisco internal): http://wwwin.cisco.com/voice/resources/successstories.shtml

CVP Development Portal – http://developer.cisco.com/web/cvp/home

CVP Demo Portal – http://cvpdemo.com/

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Responses

  1. Hi

    Can you share “Partner File Link” about Sub-2T and 6500 Series and new module’s

    Thx

  2. Hi Vahid,
    Send me the link which you are referring to.

    Thanks
    Mudassir


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