Posted by: Mudassir Ali | July 24, 2011

Cisco Unity Express Auto Attendant Scripts Editor

Cisco Unity Express Auto Attendant Scripts Editor
The basic Cisco Unity Express product ships with a voicemail piece and a basic auto attendant. Many customers find the standard auto attendant too limited. Cisco Unity Express has a script editor which allows the creation of custom scripts. These custom scripts can be loaded into Cisco Unity Express and replace (or work in addition to) the regular auto attendant.
The script editor is a tool that allows you to create scripts on a PC separate from Cisco Unity Express. Once created, the scripts are uploaded and configured on the Cisco Unity Express.
Cisco Unity Express currently supports integration to Cisco CallManager or Cisco CallManager Express. Although the script itself does not change, the integration method can result in some slight differences.
The Interactive Voice Response option is a separately licensed option that integrates with Cisco Unity Express. The functionality described for IVR is available only if you have purchased a separate IVR software license.

Unity Express Custom Scripts Quick Start Guide

Cisco Unity Express Guide to Writing and Editing Scripts for 7.0 and Later Versions
Cisco Unity Express 3.1 Guide to Writing and Editing Scripts
Cisco Unity Express 2.1 Script Editor Guide
Cisco Unity Express 1.1.2/2.0 Script Editor Guide
Cisco Unity Express 1.1.1 Script Editor Guide
Cisco Unity Express 2.2 Guide to Writing Auto-Attendant Scripts
Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
Cisco Unity Express — Programmatic Interface Service Programming Guide
Configure and Manage the Cisco Unity Express System Auto Attendant
Cisco CME Basic Automatic Call Distribution and Cisco Unity Express Auto Attendant Interoperation Configuration Example
Cisco Unified CME B-ACD and Tcl Call-Handling Applications

For more questions on Cisco unity Express Script Editor
Contact ask-cue-editor@external.cisco.com

Download Cisco Unity Script Editor CUEEditor2.2.2.exe

Sample script files
https://smbitsolutions.files.wordpress.com/2011/07/aa_transfer.jpg Rename this to .aef
https://smbitsolutions.files.wordpress.com/2011/07/aa_sbcs_v01.jpg Rename this to .aef

Documents on Cisco Support Community
Obtaining default Auto Attendant script file (aa.aef)
CUE Script Editor Startup Problems
After the Cisco Unity Express Script Editor is installed on the client PC, unable to access the CCMAdmin page.
In the Cisco Unity Express, when the dial-by-name option is used in order to enter a one letter name, the Cisco Unity Express does not dial the number
Custom scripting help
Editor Express scripting
Dial by First Name and Play Alternate Greeting Custom Auto Attendant Script – TELab #27A
Multiple Auto Attendants in a Single Script File
TEL # 27 Configuring and Alternate Greeting for AA
Cisco Unity Express (CUE) DOC-10454
Cisco Unity Express(CUE) DOC-5684
Auto Attendant – Cisco Unified Communications 500 Series – Cisco Smart Business Communication Systems
Cisco Unity Express – CUE DOC-11020
Partner Webcast 06/08 – Cisco Smart Business Communication Systems

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Responses

  1. Excellent information! We provide professionally recorded,custom auto attendant messages, voicemail greetings & IVR voice prompts for small business owners and large corporations. Your article will help us provide tips and resources to our clients!

  2. Please how much does an auto attendant cost ,and where can it get or buy it(i am in nigeria)

  3. Please how much does an auto attendant cost ,and where can i get or buy it?(i am in nigeria)please i need your reply urgently.


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