Posted by: Mudassir Ali | January 18, 2013

Compare Cisco Jabber and Microsoft Lync

Compare Cisco Jabber and Microsoft Lync

Analysis based on end user experience, openness, interoperability.

Features Cisco Jabber Microsoft Lync
Architecture Solution based on network level operating system Architecture integrated with the Microsoft OS and its global business productivity suite (Windows, Office, Outlook, Sharepoint, …),
Skype federation No, in road map It has already been federated with external organizations
Mobile client features Strong video Jabber client. Lacks full stack of mobile client features like video
Server side Continued to integrate its platform based on other UC platforms LCS to OCS to LyncSingle interface for IM, Voice, Video and Collaboration
Client License Comes Free of cost CAL License, but comes with collaboration possibilities for Skype users, easy interoperability with XMPP, etc.
PC-to-PC and multi-party IMS Yes Yes
PC-to-PC and multi-party file transfer Yes Yes
PC-to-PC computer audio No Yes
PC-to-PC computer video No Yes
Rich Presence Partial Yes
Persistent Group Chat No Yes
Skill Search No Yes
IM/Presence from office applications Yes Yes
PC-to-PC audio, video with Federated Org and public IM No Yes
Windows support click to call No (Only Microsoft Outlook and SharePoint. ) Yes
URL based calling(Eg: No Yes
Support for Windows 8 No Yes
Integration with Active DirectoryUser Data Service (UDS)

Enhanced Directory Integration (EDI)

Yes Yes
Active Directory User Search Yes Yes
Active Directory Contacts Search No Yes
Single Sign On No Yes
Peer-to-peer video call without soft phone No Yes
Support for multiple Directory Numbers No Not Sure
Personal address books No Not Sure
Deployment & Support Easy (Single Vendor) Different vendors/partners for telephones, gateways, servers and video multiprotocol conferencing units.


Gartner Unified Communication & Collaboration (UCC) Magic Quadrant



  1. I’ve seen this rich presence partial comment in a couple of places. Is there some elaboration as to why Jabber is claimed to not offer Rich Presence? In my experience the presence is the same between both of them.

  2. was this comparison built off of Lync 2013 or 2010?

  3. @Tim Rich presence is about the possibility to provide enhanced information about your availability beyond -available, away, busy, do not disturb and in a call. Lync has the ability to set your presence based on you Outlook calendar automatically, can change your presence while doing a presentation and telling that etc. .there are also many custom presence that can be added.
    @Ali – it dépends what you call client licence – is it the software Lync Client ? then it is not CAL based – the CAL is based on feature set .
    The directory number concept doesn’t exist in Lync (you have One Telephone Number which is your main TEL URI – and you may have a private Tel number which is not “published” as such.)
    Personal Address Book = YES
    Server Side: This is very vague statement …

  4. The Lync mobile client is having a full video calling features i am not sure what do you mean by mentioning that it lacks video

  5. Wonderful blog! I found it while surfing around on Yahoo News.
    Do you have any suggestions on how to get listed
    in Yahoo News? I’ve been trying for a while but I never seem to get
    there! Cheers

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